I can highly recommend In The Swim. They guided us every step of the way through the construction process making what initially felt like a daunting process, become very seamless. Any questions raised along the way were responded to very quickly. A thorough handover was provided with not 1 but 3 pool maintenance checkups offered. Carolyn, Cameron, Andrew and Maria were an absolute pleasure to work with and we couldn’t be happier with our pool and we are very grateful for the ongoing support beyond pool completion.
Natasha - Caulfield
From the first meeting it was obvious the In The Swim team were professionals. The planning was meticulous and they patiently helped us work through different options for our pool and spa, including installing in-floor cleaning (which I would highly recommend if your pool is anywhere near a gum tree!) although there was never any pressure or up sell, just helpful explanations of the options.
When it came to building the pool we had an unexpected plumbing issue when the pool was being dug, which Cameron and the team worked through until resolution. I am so glad they found this, as it would likely have caused us serious issues further down the track. Picking the tile colour can be hard, but all the samples helped and when we had narrowed down to two, a sheet of both tiles was dropped off to help us make the final decision. Even deciding the grouting was easy as they mocked up a couple of samples and it was obvious which worked best with our tiles.
We had a couple of teething issues, which were sorted out quickly. And the detailed handover, as well as complementary pool cleaning, was a nice touch. We are so happy with our pool and spa - it got a real workout over summer and I suspect this will continue for many years to come. If you want a quality pool and spa, and to work with a family-owned professional business who cares, you should definitely check out In The Swim.
Kate - Ashburton
Amazing team of people to work with. From the very start the team were guiding me with design and best practise installation. Throughout the process the communication was excellent and the after service exceptional. They have a wealth of knowledge and a real depth of examples of similar work they have done to my own needs. This gave me the confidence to use them and I am very glad I did.
Sammy - Elwood
We were very happy with the work performed by In the Swim - they were thoroughly professional in all our dealings, gave us helpful advice, and built our pool on time and on budget. They were very responsive to our requests, and took pride in the quality of the final outcome. We would not hesitate to recommend In the Swim to others.
Nick & Stephanie - St Kilda East
In The Swim came recommended to me by a family member for quality, value and service. Couldn’t be happier with the outcome from start to finish. A few small hiccups along the way as to be expected but handled quickly and professionally by the team at In The Swim. Completed on time and on budget. Follow up service even for me 2 hrs away was unexpected but most welcome. Thanks Cameron and Carolyn. Definitely recommended.
Anthony - Portarlington
From start to finish, In The Swim took us on a journey. Cameron took us through a variety of options including showing us several photos to inspire us to create the perfect pool for our backyard. During the process, the team were more than happy to help us with understanding the fencing regulations, approvals, selecting pool tiles, where to put the equipment and explaining what we needed to do to maintain the water.
We never felt that we were just another pool for them and not given the attention we needed given we were novices. The team gave us the guidance and support we needed and shared in the our excitement to finish and use the pool. I would definitely recommend In The Swim to build your perfect pool.
Shane & Tanya - Elsternwick
I would use In The Swim to build my next pool without hesitation. I found them to be professional, courteous and approachable at all times. The standard of workmanship was excellent, particularly on our irregular shaped pool. They conquered all the challenges presented without any fuss. We love our pool and wish to thank everyone at In The Swim.
John & Helen - Beaumaris
Maria and I would like to thank In The Swim for all their hard work and dedication with our pool build. Our pool design required some 'outside the square thinking' we have many angles in our home and even more outside. Cameron had so many ideas and walked them through one by one until my wife and I were happy.
It really was a pleasure to work with everyone involved in the job and I couldn't fault any of the process. Every member of their team showed dedication, passion and pride in their work, even the ladies in the office. We are over the moon with the finished pool and look forward to many days of enjoying the pool.
Thank you all for your assistance and wonderful work. We highly recommend your company to anyone that is looking for a easy going, honest pool builder. Thank you.
Craig & Maria - Scoresby
It was a pleasure having our pool built by In The Swim. Cameron and the team were always very helpful and approachable. Any concerns or questions we had were quickly addressed.
Natasha & Martin - Surrey Hills
From the get go In the Swim impressed us with their knowledge, experience and passion for creating beautiful, fit-for-purpose pools. We received clear and regular communication throughout the planning and building phases, and our questions were always responded to promptly. We were delighted with the workmanship of the ‘end product’, but it is the genuine care and responsiveness that is the real testament to the integrity of this company. Their care and concern for the customer experience extends well beyond hand-over.
Camilla & Rob - Bentleigh
We were really impressed with the service and build provided by In-The-Swim. We had a fully tiled concrete pool and spa installed. They provided great advice and information when choosing the pool and equipment. Their pricing was reasonable and all costs explained. They are clearly very experienced and knowledgeable. The build quality and workmanship was excellent. We are really impressed and happy with everything In-The-Swim provided. They were the only company for a concrete pool that our designer recommended. We highly recommend them too.
Anthony & Emily - Thornbury
In The Swim built our pool in 2017/2018 when we were building our house. Our experience with the company from initial consultation, planning and the permits was very positive. Cameron and Carolyn were very approachable and responsive to our queries. They coordinated well with our builder to dig the pool prior to the house build. They stayed in contact with us during the house build and helped organise all relevant permits. After we took possession of the house, they immediately scheduled their team to come back and complete the pool to a very high standard. We are very happy with the quality of the pool and the service we received after the pool was commissioned. We highly recommend In the Swim as Cameron, Carolyn and their crew went above and beyond to assist us with our pool build.
Renato & Janelle - Bentleigh
We are absolutely delighted with our new pool. It has fitted into a very small and awkward space in a way that we never quite expected. It is absolutely stunning in the space. A clear window wall, water features and most importantly a small pool which has thrilled our grandchildren but also us adults. It was never going to be a lap pool but we are enjoying and benefiting from its size and depth. Your team have produced a first rate pool and they were a pleasure to deal with. It was a pleasure working with you too Carolyn. After pool care also was of a high standard. Elizabeth was very capable, Informative and friendly. Thank you to you all.
Annette & Phillip - Brighton
There is no shortage of swimming pool builders out there. The difference is in the service. There are those just interested in a sale and those that provide excellent service throughout and as importantly, after the installation. We have worked in conjunction with In the Swim for many years and it is not just the competitive prices they offer that keep us referring them, but most importantly their great service is what differentiates them from other pool builders.
David - Outdoor Creations
In 2018 Eleni and I decided to build a new home with our dream pool. Friends of ours had recently used In The Swim to build their pool and highly recommended them . We love our pool and the kids are stoked. From start to finish the experience was amazing. The service and advice they provided gave us our dream pool. From admin to on-site to completed pool we highly recommend In The Swim